RETURN AND REFUND POLICY

14-day return window
You have 14 days from the delivery date to request a return. Requests made after 14 days can't be accepted.

Return authorization required
All returns must be authorized before you send anything back. Email info@pettypicks.com with your order number, photos of the item, and the reason for the return. We'll issue a return authorization number and the return address. Items sent back without authorization will not be refunded and cannot be returned to you.

Condition requirements
Returned items must be unused, unwashed, free of pet hair and odor, with all original tags attached, and in the original packaging. Items that don't meet these conditions will be refused and no refund will be issued.

Return shipping
The customer pays return shipping on all returns except those covered under "Damaged, defective, or incorrect items" below. We recommend a tracked service — we're not responsible for returns lost in transit, and a refund can only be issued on items we actually receive.

Original shipping costs are non-refundable.

Damaged, defective, or incorrect items
Inspect your order on arrival. If an item is damaged, defective, or not what you ordered, email info@pettypicks.com within 48 hours of delivery with clear photos of the item and the packaging. We'll cover return shipping and send a replacement or issue a full refund. Claims made after 48 hours can't be processed.

Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take additional time to post it.

Non-returnable
- Items returned after the 14-day window
- Items returned without authorization
- Used, washed, or soiled items
- Items missing original tags or packaging
- Sale and clearance items
- Free gifts and promotional items

Buyer's remorse
Returns for reasons such as "changed my mind," "ordered by mistake," or "my pet didn't like it" are accepted within the 14-day window at the customer's expense, subject to the condition requirements above.

Sizing
Please check the measurements on the product page before ordering. Sizing information is provided so you can choose correctly, and a size-related return is treated as a standard return, not a defect.

Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, before processing begins. After processing, orders cannot be cancelled. Email info@pettypicks.com.

Refused and undeliverable packages
Packages refused at delivery or returned to us as undeliverable due to an incorrect address will be refunded less original shipping costs.

Exchanges
We don't process direct exchanges. Return the original under this policy and place a new order.