Contact

Questions about an order, sizing, or a return? Send us a message below or email info@pettypicks.com and we'll get back to you within 24 hours, Monday to Friday.

If it's about an existing order, include your order number and we'll sort it faster.

Quick answers

Where's my order? Processing takes 1–3 business days, then delivery is 7–14 business days. You'll get tracking by email as soon as it ships — it can take a few days to start showing movement.

Need to change your address? Email us right away. If the order hasn't processed yet, we can usually fix it.

Want to return something? Email us within 14 days of delivery and we'll send instructions and a return authorization. Don't ship anything back before you hear from us.

Arrived damaged or wrong? Send a photo within 48 hours and we'll replace it or refund you in full.

About Petty Picks

Petty Picks is for pet parents who treat their cats and dogs like family. We carry the things they need and the things they'll love, from cozy beds and window perches to carrier totes, water bottles, and toys that get them moving. Whether your pet is a lap cat, a nap champion, or a dog who refuses to stay home, we've got something made for them. New picks drop every week, and real people answer every email within 24 hours, Monday to Friday.